Frequently asked questions
OCCUPATIONAL THERAPY SERVICES FAQS
What does Neurodiverstiy and Neurodivergent mean?
Neurodiversity describes the idea that people experience and interact with the world around them in many different ways; there is no one "right" way of thinking, learning, and behaving, and differences are not deficits.
An individual can be Neurodivergent, meaning that the person’s cognitive thinking differs from established norms. Examples include Autism, ADHD, Dyspraxia, Dyslexia etc
Does my child need a diagnosis to work with you?
No your child does not need any diagnosis, we work with all children and we are excited to help you on your journey and provide you whatever support, empowerment and encouragement we can.
Do I need a referral letter from my GP, school or Consultant?
You do not need a referral to work with Everday OT. You can self-refer directly to us, via phone 085 7148607/086 0788176, email hello@everydayotireland.com or by using our Contact form on the website
Are assessments, consultation clinics or support sessions covered by health insurance?
Occupational Therapy services are covered by most health insurers. You should contact your insurance provider/check your policy document to clarify what your plan covers. In addition, you may be able to claim tax relief on your medical expenses; see www.revenue.ie for further details.
How long is your waiting list for assessments and 1:1 support?
Our waiting list is currently closed for assessments. Our Consultation Clinic service is available. All updates to this will be posted on our social media and to subscribers of our email list, which can be subscribed to at the bottom of our website.
What is the age range of the children you work with?
We work with children from 0 - 18 years.
Are your recommendations accepted by the Department of Education, the HSE and authorities such as the County Council?
Yes, all reports and recommendations are fully accepted by Government Bodies and Agencies.
Do you have a clinic and how far do you travel?
We are home based service and carry out all our assessments in the comfort of your own home.
We work mainly across Dublin and Meath, but we regularly travel around the country to provide assessments, education and training.
How and when do I pay?
Full payment for assessments are due upon booking your assessment. Payments for education, training and workshops require an initial deposit with the balance due 1 week in advance of the service to be provided. Payments for Consultation Clinics are due on the day of the booking.
You can pay by by direct deposit into our bank account or online via our website.
What fees are involved?
All of our fees our listed on the relevant pages of our website.
When will I receive my report/documentation?
We aim to get your report and/or recommendations to you approximately 4-6 weeks after
- assessment activities are complete (i.e. after the home assessment has taken place
- all interview sessions have taken place and
- all supplementary questionnaires, assessments, copies of previous reports have been received by our service.
Reports and recommendations are very detailed and personalised. They take time to prepare, type, check and issue. Reports are sent via email, and are password protected. We can also post your report to you if prefer.
Do you have a cancellation policy?
We understand that sometimes our clients may need to cancel or reschedule their appointments. We strive to accommodate our clients as best as we can, but also need to ensure that we can provide quality care to all of our clients. Therefore, we have the following policies in place:
My child has had an assessment completed by another OT can we still avail of your service?
If your child had a relevant assessment within the last 12 months by an OT and you are able to provide a copy of the report it may not be necessary for another assessment to be carried out.
If it is longer than 12 months since your child has worked with an OT it may be necessary to complete a screening assessment for us to get to know your child best and understand where they are developmentally. This will be discussed in your initial conversations with our OT.
SHOP FAQs
Can I change my order?
Once an order is placed we may be able to accommodate a change but you must get in touch as soon as possible by contacting customer service at hello@everydayotireland.com
Do you deliver worldwide?
Yes we do! Once you have placed an order, and your item is listed as in-stock, we will dispatch within 3 working days. We minimise the amount of paper we send with your order to reduce waste but should you need a copy of your order confirmation, please get in touch with us via email.
Orders received after 2pm on Fridays to Sunday or Bank Holidays will be dispatched on the next working day.
Delivery varies depending on what country you are purchasing from and are outlined here.
Do you allow exchanges?
Yes we do. If the stock is available when your return arrives, we can organise this for you. If you are interested in an exchange please include a note with your return to say what you would like to exchange your item for, and we will contact you should this be possible.
My item is faulty, what do I do?
Please email hello@everydayotireland.com with proof of purchase and photographic and/or video evidence of the fault.
When I place an order, how long does delivery take and how much does it cost?
Our shipping policy is outlined here.