RETURN POLICY

Physical products

We want you to be happy with your order so if you are not fully satisfied with the item(s) you ordered, you can return the item(s) to us within 28 days of the delivery date.

 

Returned items must be in it's original packaging, all tags and labels attached, unused, clean, undamaged and in resalable condition.

All returned goods are your responsibility until we receive them. We cannot refund any items that have not been received safely back to us or that get lost in transit. Please ensure they are packaged appropriately so that they do not become damaged in transit. Return postage must be paid by the sender and won’t be refunded by Everyday OT. When the item(s) are received they will be checked and granted it meets our return policy conditions as listed above we will then offer a refund/exchange for the item(s). Your original delivery costs are not included in your refund. Refunds will be applied to the payment method that was used to purchase the item (not including original delivery costs, unless the item was faulty or the incorrect item was sent) and will be credited within 14 days of being received. Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers. 

If an item is returned due to a potential fault and no defect is found, the customer will be responsible for the return shipping costs. However, if a fault is confirmed, Everyday OT will provide a replacement and cover all associated shipping expenses. We will inform you of the outcome and take appropriate action.

Please note that any customs charges or duties incurred for returned items will not be covered by Everyday OT and will be deducted from your refund if unpaid.

To return your item, please add your completed return form found here to your return parcel:   Returns Form

 

Digital Downloads/ Webinar Recordings

We are committed to providing high-quality digital files to our customers. However, due to the nature of digital products, we do not provide refunds under any circumstances.

Before making a purchase, we encourage all customers to carefully review the product description, preview images, and any provided samples to ensure that the digital file meets their needs and expectations. By purchasing a digital file from Everyday OT you acknowledge and agree to this policy.

In the unlikely event that you encounter technical issues with your digital file, please contact us at everydayotireland@gmail.com and we will do our best to assist you.

Learn to Cycle Workshop and The OT Club

Please note that refunds will only be provided if the Workshop or term of OT Club is cancelled and will not be given for any other reason, including but not limited to personal circumstances or scheduling conflicts. In the event that a Workshop/Term of OT Club is cancelled, we will provide a full refund to all registered participants.

 

Webinars

Please note that refunds will only be provided if a Webinar is cancelled and will not be given for any other reason, including but not limited to personal circumstances or scheduling conflicts. In the event that a Webinar is cancelled, we will provide a full refund to all registered participants.

 

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Gift cards have a minimum expiry period of five years from the date of purchase. Any items purchased using a gift card may be returned in accordance with our standard return policy, and the refund will be issued in the form of store credit or a replacement gift card. If the purchase amount is less than the value of the gift card, the remaining balance will be retained on the gift card for future use.

  

If you have any questions or concerns about any aspects of this policy please don't hesitate to contact us at everydayotireland@gmail.com